Yɛ a Popa queue
Abisadeɛ are Wɔahyehyɛ No. Ɔde ne nsa kyerɛɛ ne so. Ɔde ne nsa kyerɛɛ ne so. Ɔde ne nsa kyerɛɛ ne so akuwakuw as tickets with Nkyekyɛm, Nea Ɛdi Kan and Tebea instead of informal one-off Nkrasɛm.
Ɔsom Dwumadibea Support Nsɛm: Tickets
Route Adwumayɛbea Ɔsom Abisadeɛ through structured tickets with ArchiMesh Mmoa Nkyekyɛmu, Nea Ɛdi Kan, Tebea, assignments, Dwumadie a Wɔde Ma Abakɔsɛm and Nneɛma a Wɔde Ka Ho instead of informal Nkɔmmɔbɔ Nkrasɛm.
Nsɛm: Ticketsfor Adwumayɛbea Abisadeɛ
Nsɛm: Assignmentswith Abakɔsɛm
NsiesieiNsɛm: Tickets Nkyekyɛm ahorow
Sɛnea ade titiriw no yɛ adwuma
Nsɛm: Tickets Tebea: Support.
Service Deskkeeps Adwumayɛbea tickets organized with configurable ArchiMesh Mmoa Nkyekyɛmu, Nneɛma a Ɛho Hia, ticket Gyinabea ahorow and Gyinabea ahorow.
Adwumayɛbea Ɔsom tickets
Ticket ArchiMesh Mmoa Nkyekyɛmu
Nea Ɛdi Kan tracking
Ticket Gyinabea ahorow
Assignee kyerɛwtohɔ ahorow
Dwumadie a Wɔde Ma Abakɔsɛm
Ticket Nneɛma a Wɔde Ka Ho
Nsusuwii tracking
Dwumadi nhyehyɛe
From request to resolved ticket
Service Desk gives workspace teams a visible queue for IT, office, access, support and operational requests.
01
Yɛ the ticket
Fa adesrɛ No. Ɔde ne nsa kyerɛɛ ne so. Ɔde ne nsa kyerɛɛ ne so. Ɔde ne nsa kyerɛɛ ne so kyekyere with Nkyekyɛm, Nea Ɛdi Kan, Tebea and supporting Nneɛma a Wɔde Ka Ho.
02
Nsɛm: Assign responsibility
Use assignment records and assignment statuses to show who is responsible for the next action.
03
Track the Nsusuwii
Keep Dwumadie a Wɔde Ma changes, ticket Tebea and Nsusuwii Abakɔsɛm tied kɔ the same ticket kyerɛwtohɔ.
Nsɛm: Tickets Tebea: Eneo la kazi Support.
Skreen mfonini ahorow
Service Deskin context
Open tickets, inspect Nsɛm a ɛkɔ akyiri, Nhwehwɛmu Dwumadie a Wɔde Ma Abakɔsɛm and manage ticket Nsiesiei.
Nsɛm: Tickets Tebea: Dwumadie a Wɔde Ma Tebea
Adwuma no bo
Nsɛm: Make support work accountable
A ticket is easier to assign, monitor and close than a request buried in a message thread.
Nsɛm: Assign the work
Dwumadie a Wɔde Ma kyerɛwtohɔ ahorow and Gyinabea ahorow show who owns the ticket Mmuaeɛ.
Nsɛm: Keep closure evidence
Ticket Nneɛma a Wɔde Ka Ho and Abakɔsɛm help teams understand what was requested, changed and resolved.
ArchiMesh mɔdule a wɔahyehyɛ abɔ mu
Service Deskconnects Dwumadibea support with Dwumadie No. Ɔde ne nsa kyerɛɛ ne so. Ɔde ne nsa kyerɛɛ ne so. Ɔde ne nsa kyerɛɛ ne so work
Tickets often need supporting Fael ahorow, knowledge articles, directories and Nkitahodi context.
Fa di dwuma wɔ adwuma ankasa mu
Faako a eyi hyɛ adwuma no dwumadi nhyehyɛe mu
Fa Service Desk di dwuma bere a requests a efi mu hia akuw, priorities ne nsiesie asodi. Gyinabea, assignments, assignment abakɔsɛm, fael a wɔde aka ho ne nsiesie akyi-di boa workspace akuw ma wɔhwɛ service requests sɛ kyerɛwtohɔ a ɛwɔ akyi-di asodi, sen sɛ ɛbɛka chat anaa email mu.
Route Adwumayɛbea Abisadeɛ through accountable tickets.
ArchiMeshcombinesService Deskwith Fael ahorow, knowledge, directories, Nkitahodi and Dwumadie No. Ɔde ne nsa kyerɛɛ ne so. Ɔde ne nsa kyerɛɛ ne so. Ɔde ne nsa kyerɛɛ ne so sohwɛ workflows.
Fi sɔhwɛ a wontua hwee ase