ፍጠር a አጽዳ queue
ጥያቄዎች are ተቧድኗል as tickets with ምድብ, ቅድሚያ and ሁኔታ instead of informal one-off መልእክቶች.
የአገልግሎት ዴስክ for ውስጣዊ support tickets
Route የስራ ቦታ አገልግሎት ጥያቄዎች through structured tickets with ArchiMesh የድጋፍ ምድቦች, ቅድሚያ, ሁኔታ, assignments, ምደባ ታሪክ and አባሪ ፋይል ፋይሎች instead of informal ውይይት የ መልእክቶች.
Bod yig: Ticketsfor የስራ ቦታ ጥያቄዎች
Bod yig: Assignmentswith ታሪክ
ቅንብሮች የBod yig: for ticket taxonomy
የባህሪ ተግባራት
A ticket queue for the ጥያቄዎች teams otherwise lose
Service Deskkeeps የስራ ቦታ tickets organized with configurable ArchiMesh የድጋፍ ምድቦች, ቅድሚያ የሚሰጡዋቸውን, ticket ሁኔታዎች and ሁኔታዎች.
የስራ ቦታ አገልግሎት tickets
Ticket ArchiMesh የድጋፍ ምድቦች
ቅድሚያ tracking
Ticket ሁኔታዎች
Assignee መዝገቦች
ምደባ ታሪክ
Ticket አባሪ ፋይል ፋይሎች
ጥራት የ tracking
የስራ ፍሰት
ከ AM 36 ወደ resolved ticket
Service Deskgives የስራ ቦታ teams a AM 42 queue forIT, ቢሮ, መዳረሻ, support and operational ጥያቄዎች.
01
ፍጠር the ticket
ጥያቄውን ይያዙ with ምድብ, ቅድሚያ, ሁኔታ and supporting አባሪ ፋይል ፋይሎች.
02
Bod yig: Assign responsibility
Use ምደባ መዝገቦች and ሁኔታዎች ወደ show who is AM 26 for the ቀጣይ action.
03
Track the ጥራት የ
Keep ምደባ changes, ticket ሁኔታ and ጥራት የ ታሪክ tied ወደ the same ticket መዝገብ የ.
Ticket queues make የስራ ቦታ support work AM 42 and assignable.
የማያ ገጽ ቅጂዎች
Service Deskin context
Open tickets, inspect ዝርዝር, ግምገማ ምደባ ታሪክ and manage ticket ቅንብሮች የ.
Ticket queue with AM 42 Propiedad and ሁኔታ context.
የፕሮጀክት ዋጋ
Bod yig: Make support work accountable
A ticket is easier ወደ assign, [am] Monitor and ዝጋ than a AM 36 buried in a መልእክት thread.
Bod yig: Assign the work
ምደባ መዝገቦች and ሁኔታዎች show who owns the ticket ምላሽ.
Bod yig: Keep closure evidence
Ticket አባሪ ፋይል ፋይሎች and ታሪክ help teams understand what was requested, changed and resolved.
የተገናኙ የArchiMesh ሞዱሎች
Service Deskconnects ቢሮ support with ፕሮጀክት work
Tickets often need supporting ፋይሎች, knowledge articles, directories and ግንኙነት context.
በተግባር ይጠቀሙ
በፕሮጀክት የስራ ፍሰት ውስጥ የሚገባበት ቦታ
UseService Deskwhen ውስጣዊ ጥያቄዎች need ArchiMesh የድጋፍ ምድቦች, ቅድሚያ የሚሰጡዋቸውን and ጥራት የ Propiedad. ሁኔታዎች, assignments, ምደባ ታሪክ, አባሪ ፋይል ፋይሎች and ጥራት የ tracking help የስራ ቦታ teams handle አገልግሎት ጥያቄዎች as መዝገቦች with accountable follow-up instead of leaving them in ውይይት የ ሰርዝ Retposxto threads. This is useful for repeatable ውስጣዊ support because each AM 36 can ውሰድ through a AM 42 ሁኔታ and retain its አባሪ ፋይል ታሪክ.
Route የስራ ቦታ ጥያቄዎች through accountable tickets.
ArchiMeshcombinesService Deskwith ፋይሎች, knowledge, directories, ግንኙነት and ፕሮጀክት አስተዳደር workflows.
ነጻ ሙከራ ይጀምሩ