ፍጠር a አጽዳ queue
ጥያቄዎች are ተቧድኗል as tickets with ምድብ, ቅድሚያ and ሁኔታ instead of informal one-off መልእክቶች.
የአገልግሎት ዴስክ Support Bod yig: Tickets
Route የስራ ቦታ አገልግሎት ጥያቄዎች through structured tickets with ArchiMesh የድጋፍ ምድቦች, ቅድሚያ, ሁኔታ, assignments, ምደባ ታሪክ and አባሪ ፋይል ፋይሎች instead of informal ውይይት የ መልእክቶች.
Bod yig: Ticketsfor የስራ ቦታ ጥያቄዎች
Bod yig: Assignmentswith ታሪክ
ቅንብሮች የBod yig: Tickets ምድቦች
የባህሪ ተግባራት
Bod yig: Tickets ሁኔታ: Support.
Service Deskkeeps የስራ ቦታ tickets organized with configurable ArchiMesh የድጋፍ ምድቦች, ቅድሚያ የሚሰጡዋቸውን, ticket ሁኔታዎች and ሁኔታዎች.
የስራ ቦታ አገልግሎት tickets
Ticket ArchiMesh የድጋፍ ምድቦች
ቅድሚያ tracking
Ticket ሁኔታዎች
Assignee መዝገቦች
ምደባ ታሪክ
Ticket አባሪ ፋይል ፋይሎች
ጥራት የ tracking
የስራ ፍሰት
From request to resolved ticket
Service Desk gives workspace teams a visible queue for IT, office, access, support and operational requests.
01
ፍጠር the ticket
ጥያቄውን ይያዙ with ምድብ, ቅድሚያ, ሁኔታ and supporting አባሪ ፋይል ፋይሎች.
02
Bod yig: Assign responsibility
Use assignment records and assignment statuses to show who is responsible for the next action.
03
Track the ጥራት የ
Keep ምደባ changes, ticket ሁኔታ and ጥራት የ ታሪክ tied ወደ the same ticket መዝገብ የ.
Bod yig: Tickets ሁኔታ: የስራ ቦታ Support.
የማያ ገጽ ቅጂዎች
Service Deskin context
Open tickets, inspect ዝርዝር, ግምገማ ምደባ ታሪክ and manage ticket ቅንብሮች የ.
Bod yig: Tickets ሁኔታ: ምደባ ሁኔታ
የፕሮጀክት ዋጋ
Bod yig: Make support work accountable
A ticket is easier to assign, monitor and close than a request buried in a message thread.
Bod yig: Assign the work
ምደባ መዝገቦች and ሁኔታዎች show who owns the ticket ምላሽ.
Bod yig: Keep closure evidence
Ticket አባሪ ፋይል ፋይሎች and ታሪክ help teams understand what was requested, changed and resolved.
የተገናኙ የArchiMesh ሞዱሎች
Service Deskconnects ቢሮ support with ፕሮጀክት work
Tickets often need supporting ፋይሎች, knowledge articles, directories and ግንኙነት context.
በተግባር ይጠቀሙ
በፕሮጀክት የስራ ፍሰት ውስጥ የሚገባበት ቦታ
የውስጥ ጥያቄዎች ምድብ፣ ቅድሚያ እና የመፍትሔ ባለቤትነት ሲፈልጉ የአገልግሎት ጥያቄ ማዕከሉን ይጠቀሙ። ሁኔታዎች፣ ምደባዎች፣ የምደባ ታሪክ፣ አባሪዎች እና የመፍትሔ ክትትል ቡድኖች ጥያቄዎችን ተጠያቂ ክትትል ያላቸው መዝገቦች እንዲያደርጉ ይረዳሉ።
Route የስራ ቦታ ጥያቄዎች through accountable tickets.
ArchiMeshcombinesService Deskwith ፋይሎች, knowledge, directories, ግንኙነት and ፕሮጀክት አስተዳደር workflows.
ነጻ ሙከራ ይጀምሩ