Uñstayaña a Qhana queue
Mayt'awinaka are Grupo ukankirinaka as tickets with Ukax mä jamuqawa, Nayraqata lurawi and Estado instead of informal one-off Yatiyawinaka.
Servicio ukan irnaqiri Support Qillqa: Tickets
Route Irnaqaña uta Servicio ukax mä juk’a pachanakanwa Mayt'awinaka through structured tickets with ArchiMesh ukax mä juk’a pachanakanwa Yanapt’awinaka, Nayraqata lurawi, Estado, assignments, Asignación ukax mä juk’a pachanakanwa Isturya and Ukax mä juk’a pachanakanwa instead of informal Ukax mä juk’a pachanakanwa Yatiyawinaka.
Qillqa: Ticketsfor Irnaqaña uta Mayt'awinaka
Qillqa: Assignmentswith Isturya
Ukax mä juk’a pachanakanwaQillqa: Tickets Categorías ukanaka
Uñacht'ayäwinakan lurawinakapa
Qillqa: Tickets estado: Support.
Service Deskkeeps Irnaqaña uta tickets organized with configurable ArchiMesh ukax mä juk’a pachanakanwa Yanapt’awinaka, Nayrar sartañapataki, ticket Estadonaka and Estadonaka.
Irnaqaña uta Servicio ukax mä juk’a pachanakanwa tickets
Ticket ArchiMesh ukax mä juk’a pachanakanwa Yanapt’awinaka
Nayraqata lurawi tracking
Ticket Estadonaka
Assignee qillqatanaka
Asignación ukax mä juk’a pachanakanwa Isturya
Ticket Ukax mä juk’a pachanakanwa
Ukax mä jach’a amtawiwa tracking
Lurawi saraña
From request to resolved ticket
Service Desk gives workspace teams a visible queue for IT, office, access, support and operational requests.
01
Uñstayaña the ticket
Uka mayiwi katjaña with Ukax mä jamuqawa, Nayraqata lurawi, Estado and supporting Ukax mä juk’a pachanakanwa.
02
Qillqa: Assign responsibility
Use assignment records and assignment statuses to show who is responsible for the next action.
03
Track the Ukax mä jach’a amtawiwa
Keep Asignación ukax mä juk’a pachanakanwa changes, ticket Estado and Ukax mä jach’a amtawiwa Isturya tied ukat the same ticket qillqata.
Qillqa: Tickets estado: Espacio de trabajo Support.
Pantalla katjatanaka
Service Deskin context
Open tickets, inspect Detalle ukat juk’ampinaka, Uñakipt’aña Asignación ukax mä juk’a pachanakanwa Isturya and manage ticket Ukax mä juk’a pachanakanwa.
Qillqa: Tickets estado: Asignación ukax mä juk’a pachanakanwa estado
Proyecton chanipa
Qillqa: Make support work accountable
A ticket is easier to assign, monitor and close than a request buried in a message thread.
Qillqa: Assign the work
Asignación ukax mä juk’a pachanakanwa qillqatanaka and Estadonaka show who owns the ticket Jaskhiwi.
Qillqa: Keep closure evidence
Ticket Ukax mä juk’a pachanakanwa and Isturya help teams understand what was requested, changed and resolved.
ArchiMesh ukampi chikt'ata módulos
Service Deskconnects Oficina ukaxa support with Proyecto ukax mä jach’a lurawiwa work
Tickets often need supporting Archivonaka, knowledge articles, directories and Yatiyawi context.
Chiqap lurawin apnaqaña
Akanwa proyecto lurawi sarañan mayacht'asi
Use Service Desk when internal requests need categories, priorities and resolution ownership. Statuses, assignments, assignment history, attachments and resolution tracking help workspace teams handle service requests as records with accountable follow-up instead of leaving them in chat or email threads. This is useful for repeatable internal support because each request can move through a visible status and retain its attachment history.
Route Irnaqaña uta Mayt'awinaka through accountable tickets.
ArchiMeshcombinesService Deskwith Archivonaka, knowledge, directories, Yatiyawi and Proyecto de Gestión ukax mä jach’a lurawiwa workflows.
Inaki yant'awi qalltaña