Uñstayaña a Qhana queue
Mayt'awinaka are Grupo ukankirinaka as tickets with Ukax mä jamuqawa, Nayraqata lurawi and Estado instead of informal one-off Yatiyawinaka.
Servicio ukan irnaqiri for Manqhankir jaqinaka support tickets
Route Irnaqaña uta Servicio ukax mä juk’a pachanakanwa Mayt'awinaka through structured tickets with ArchiMesh ukax mä juk’a pachanakanwa Yanapt’awinaka, Nayraqata lurawi, Estado, assignments, Asignación ukax mä juk’a pachanakanwa Isturya and Ukax mä juk’a pachanakanwa instead of informal Ukax mä juk’a pachanakanwa Yatiyawinaka.
Qillqa: Ticketsfor Irnaqaña uta Mayt'awinaka
Qillqa: Assignmentswith Isturya
Ukax mä juk’a pachanakanwaQillqa: for ticket taxonomy
Uñacht'ayäwinakan lurawinakapa
A ticket queue for the Mayt'awinaka teams otherwise lose
Service Deskkeeps Irnaqaña uta tickets organized with configurable ArchiMesh ukax mä juk’a pachanakanwa Yanapt’awinaka, Nayrar sartañapataki, ticket Estadonaka and Estadonaka.
Irnaqaña uta Servicio ukax mä juk’a pachanakanwa tickets
Ticket ArchiMesh ukax mä juk’a pachanakanwa Yanapt’awinaka
Nayraqata lurawi tracking
Ticket Estadonaka
Assignee qillqatanaka
Asignación ukax mä juk’a pachanakanwa Isturya
Ticket Ukax mä juk’a pachanakanwa
Ukax mä jach’a amtawiwa tracking
Lurawi saraña
Ukax AY 36 ukat resolved ticket
Service Deskgives Irnaqaña uta teams a AY 42 queue forIT, Oficina ukaxa, Ukax mä juk’a pachanakanwa, support and operational Mayt'awinaka.
01
Uñstayaña the ticket
Uka mayiwi katjaña with Ukax mä jamuqawa, Nayraqata lurawi, Estado and supporting Ukax mä juk’a pachanakanwa.
02
Qillqa: Assign responsibility
Use Asignación ukax mä juk’a pachanakanwa qillqatanaka and Estadonaka ukat show who is AY 26 for the Ukatxa action.
03
Track the Ukax mä jach’a amtawiwa
Keep Asignación ukax mä juk’a pachanakanwa changes, ticket Estado and Ukax mä jach’a amtawiwa Isturya tied ukat the same ticket qillqata.
Ticket queues make Irnaqaña uta support work AY 42 and assignable.
Pantalla katjatanaka
Service Deskin context
Open tickets, inspect Detalle ukat juk’ampinaka, Uñakipt’aña Asignación ukax mä juk’a pachanakanwa Isturya and manage ticket Ukax mä juk’a pachanakanwa.
Ticket queue with AY 42 Propiedad and Estado context.
Proyecton chanipa
Qillqa: Make support work accountable
A ticket is easier ukat assign, [ay] Monitor and Jist’antaña than a AY 36 buried in a Yatiyawi thread.
Qillqa: Assign the work
Asignación ukax mä juk’a pachanakanwa qillqatanaka and Estadonaka show who owns the ticket Jaskhiwi.
Qillqa: Keep closure evidence
Ticket Ukax mä juk’a pachanakanwa and Isturya help teams understand what was requested, changed and resolved.
ArchiMesh ukampi chikt'ata módulos
Service Deskconnects Oficina ukaxa support with Proyecto ukax mä jach’a lurawiwa work
Tickets often need supporting Archivonaka, knowledge articles, directories and Yatiyawi context.
Chiqap lurawin apnaqaña
Akanwa proyecto lurawi sarañan mayacht'asi
UseService Deskwhen Manqhankir jaqinaka Mayt'awinaka need ArchiMesh ukax mä juk’a pachanakanwa Yanapt’awinaka, Nayrar sartañapataki and Ukax mä jach’a amtawiwa Propiedad. Estadonaka, assignments, Asignación ukax mä juk’a pachanakanwa Isturya, Ukax mä juk’a pachanakanwa and Ukax mä jach’a amtawiwa tracking help Irnaqaña uta teams handle Servicio ukax mä juk’a pachanakanwa Mayt'awinaka as qillqatanaka with accountable follow-up instead of leaving them in Ukax mä juk’a pachanakanwa Ukax mä juk’a pachanakanwa Retposxto threads. This is useful for repeatable Manqhankir jaqinaka support because each AY 36 can Ukax mä juk’a pachanakanwa through a AY 42 Estado and retain its Yapxatata archivo Isturya.
Route Irnaqaña uta Mayt'awinaka through accountable tickets.
ArchiMeshcombinesService Deskwith Archivonaka, knowledge, directories, Yatiyawi and Proyecto de Gestión ukax mä jach’a lurawiwa workflows.
Inaki yant'awi qalltaña