Cree row soilshey
T'ad ry-ghoaill stiagh myr ticketyn lesh category, priority as status ayns ynnyd testimonyn neu-fhollaghtagh un-traa.
Deasc Seirbhíse son ticketyn cooney inshley
Route iartyssyn seirveish sthie obbree trooid ticketyn structureit lesh category, priority, stayd, obbraghyn, tashtey obbraghyn as obbraghyn ry-cheilley ayns ynnyd teyrmyn chat gyn-foayr.
Tiggadynson irriney son ynnyd obbree
Obbraghynlesh tashtey
Roishtynson rang-oardraghey ticket
Ghooishyn feature
Roish ticket son ny squaddyn irriney caillt
Ta'n Service Desk cur ticketyn 'sy 'slaynt obbree ry-cheilley lesh categoryyn, priorityn, stayd ticketyn as stayd 'sy 'assignment'.
Ticketyn seirveish ynnyd obbree
Rannyn thicket
Reih priority
Stayd ny ticketyn
Recordyn assignee
Eash y obbyr
Cooishyn ticket
Reih resolution
Sluight obbree
Veih irriney gys ticket resolveit
Ta'n Service Desk cur rowl feer-feeshagh da squaddyn 'sy 'workplace' son IT, oiragh, 'access', tastey as 'iartyssyn' obbree.
01
Cree yn ticket
Ghlare yn irriney lesh rang, priority, stayd as tastey tastey.
02
Cur freggys da
Cleaysh recordyn obbyr as stayd obbyr dy hoilshaghey quoi y obbyr t'er-gerrey.
03
Track y resolution
Cum ymmyd jeh ymmyd, stayd y ticket as tashtey resolution ceaut rish yr un record ticket.
Ta rowlyn ticketyn jannoo obbyr tastey 'sy sthie-obbree feer-feeu as ry-ghoaill.
Screeuyn
Desk Sherveish ayns co-theay
Foshlit ticketyn, jean scansh er mioys, ath-scrutaghey tashtey y obbyr as reill soilshaghyn ticketyn.
Roish ticketyn lesh stayd as eiraght feer-feeu.
Lught y phrojekt
Cur obbyr tastey er coontey
Ta ticket ny s'easyl dy choyrt, dy reayll as dy ghleiy na ymmyd jeh thread message.
Assign yn obbyr
Ta recordyn obbyr as stayd obbyr soilshaghey c'raad t'eh y freggyrt ticket.
Keep feanish cloie
Ta lioaryn ticket as tashtey jannoo ymmyd jeh squaddyn dy hoiggal cre v'er ny ghoaill, er ny chaghlaa as er ny rheynn.
Modulyn ArchiMesh ceaut
Ta'n Service Desk ceau cooney oiragh rish obbyr y phrojekt
Ta feme er ticketyn dy mennick er coadanyn tastey, artyraghyn eaghtyragh, directories as context y chowraghey.
Cleaysh ayns obbyr
C'raad ta shoh cordail rish slyst obbree y phrojekt
Cleaysh y Service Desk tra ta feme er rieughid y ghraih, priorityn as stiurey y resolution. Staydyn, obbraghyn, tashtey obbraghyn, ymmyd as resolution tracking t'ad jannoo ymmyd jeh squaddyn 'sy 'workspace' dy 'yannoo rish ymmyd jeh 'iartyssyn seirveish' myr recordyn lesh 'lesh-ymmyd' responsible 'sy traa t'ad ry-leih 'sy chat ny threads email. Ta shoh feohdagh son tastey insh-chreeagh aarloo son dy vod gagh irriney glenney trooid stayd feer-feeu as glenney e tashtey 'sy 'attachment'.
Route iartyssyn sthie obbree trooid ticketyn accountable.
ArchiMesh t'eh co-heshaghey Service Desk lesh coadanyn, eaghtyras, stiurey, co-obbraghey as stiurey projekt.
Toshiaght Trial Saor