Kōmmane juon laajrak ealikar
Kajjitōk ko rej koba ippān doon āinwōt ticket ko kōn category, priority im status ijello̧kin ennaan ko rejjab m̧ool.
Laulau Auaunaga ñan ticket in jibañ ko ilowaan
Kōmman bwe en wor jerbal in jibañ ko ilo jikin jerbal ko ikijen ticket ko rejejjet ippāñ category ko, men ko raorōk, joñan, jerbal ko, bwebwenato in jerbal ko im attachment ko ijellokin ennaan in chat ko rejjab formal.
Ticket koñan kajjitōk ko kin jikin jerbal
Jerbal koippāñ bwebwenato
Fa'atonuñan ticket taxonomy
Anibuwen ekena omamo
Juon laajrak in ticket ñan kajjitōk ko tiim ko rej luuji
Service Desk ej kōjparok ticket ko an jikin jerbal ko ilo wāween ko remaroñ in kōmmane, men ko raorōk, joñan ticket ko im joñan jerbal ko.
Ticket in jerbal ilo jikin jerbal
Kain ticket ko
Lale men ko raorōk
Jekjek in ticket ko
Rekoot ko an ri-jerbal ro
Bwebwenato in jerbal ko
Ticket ko
Kajin porokram
Anibuwen eiyin
Jen kajjitōk ñan ticket eo emōj kōmmane
Service Desk ej lelok ñan tiim in jerbal ko juon laajrak in IT, opiij, deloñ, jibañ im kajjitōk ko ñan jerbal.
01
Kōmmane ticket eo
Bōk kajjitōk eo ippān category, priority, status im supporting attachments.
02
Lelok eddo
Kōjerbal rekoot in jerbal ko im jekjek in jerbal ko ñan kwalok wōn eo ej bōk eddoin jerbal eo tok juon.
03
Lale joñan an jejjet
Kōjparok oktak ko ilo jerbal ko, jekjek in ticket eo im bwebwenato in kōttōpar ko ñan ejja rekoot in ticket eo wōt.
Laajrak in ticket ko rej kōmman bwe jerbal in jibañ ilo jikin jerbal en alikar im maroñ in lelok.
Itaõen aobwin
Jikin jerbal ilo jekjek eo
Kōpellok ticket ko, lale melele ko, lale bwebwenato in jerbal ko im lale joñan ticket ko.
Laajrak in ticket ko ippāñ wōn eo ej bōke im jekjek eo an.
Bwari eowen
Kōmman bwe jerbal in jibañ en maroñ in bōk eddo
Juon ticket ej bin ñan lelok, lale im kilōk jen juon kajjitōk eo ej bed ilo juon thread in ennaan.
Lelok jerbal eo
Rekoot in jerbal ko im jekjek in jerbal ko rej kwalok wōn eo ej bōk uwaak in ticket eo.
Kōjparok kein kamool in kōjemlok eo
Ticket ko im bwebwenato ko rej jibañ tiim ko melele kin ta eo kar kajitok kake, ukōte im kar kōmmane.
Ekena ArchiMesh õmakamakur
Service Desk ej kobaik jiban ilo opiij eo ibben jerbal in project
Ticket ko ekkã air aikuji file ko rej jibañ, katak ko kin jelãlokjen, directory ko im context in konono.
Eow ian anibuwen
Ia eowen anibuwen me eiyin ebwak
Kōjerbal Service Desk ñe kajjitōk ko ilowaan rej aikuj kain, men ko raorōk im maroñ in kōmmane. Status ko, jerbal ko, bwebwenato in jerbal ko, attachment ko im resolution tracking rej jibañ tiim in jerbal ko ñan kōmmane kajjitōk ko kin jerbal einwot rekoot ko ippāñ follow-up eo ejejjet jen air likiti ilo chat ak email thread ko. Menin ej emman ñan jiban ko ilowaan kinke kajjojo kajjitōk emaron etal ilo juon jekjek eo ej walok im kejbãrok bwebwenato in kobalok eo an.
Kōtlok kajjitōk ko ñan jikin jerbal ko ikijen ticket ko rejejjet.
ArchiMesh ej kobaik Service Desk ippān file ko, jeļāļo̧kjeņ, directory ko, kōmeļeļe im jerbal in tōl jerbal ko.
Ebwak eowen eko bwari