Ideskithophu Yesevisi amathikithi wokusekelwa kwangaphakathi

Dlulisa iimbawo zesevisi yendawo yokusebenza ngamathikithi ahlelekileko aneenkoro, ukuqakatheka, ubujamo, izabelo, umlando wezabelo kanye nokunamathiselwa esikhundleni semilayezo yengcoco engakahleleki.

Amathikithiiimbawo zendawo yokusebenza
Imisebenzingomlando
Imenyu yezilungiselelo ze-malungana nokuhlukaniswa kwamathikithi

Umgca wamathikithi weenbawo amathimu angalahlekelwa ngiwo

I-Service Desk igcina amathikithi wendawo yokusebenza ahlelwe ngemikhakha ehlelekileko, izinto eziqakathekileko, ubujamo bamathikithi kanye nobujamo bomsebenzi.

Amathikithi wesevisi yendawo yokusebenza
Iinkoro zamathikithi
Ukulandelela izinto eziqakathekileko
Ubujamo bamathikithi
Amarekhodi womnikeli
Umlando womsebenzi
Iinamathiseli zamathikithi
Ukulandelela isisombululo

Ukusuka esibaweni ukuya ethikithini elilungisiweko

I-Sevisi Desk inikela amathimu wendawo yokusebenza umugqa obonakalako we-IT, ihhovisi, ukufinyelela, isekelo kanye neembawo zokusebenza.

01

Yenza ithikithi

Thatha isibawo ngesigaba, ukuqakatheka, ubujamo kanye nama-attachment asekelako.

02

Nikela umthwalo wemfanelo

Sebenzisa amarekhodi womsebenzi kanye nobujamo bomsebenzi ukutjengisa bona ngubani onesibopho sesenzo esilandelako.

03

Landelela isisombululo

Gcina amatjhuguluko wesabelo, ubujamo bethikithi kanye nomlando wesisombululo uhlanganiswe nerekhodi lethikithi elifanako.

Isithombe-skrini sohlu lwamathikithi we-ArchiMesh Service Desk
Imigqa yamathikithi yenza umsebenzi wokusekela indawo yokusebenza ubonakale begodu unikelwe.

Ideski lesevisi ngokwesimo

Vula amathikithi, hlola imininingwana, buyekeza umlando womsebenzi begodu ulawule amasethingi wamathikithi.

Irhelo lamathikithi we-Sevisi Desk
Umjeje wamathikithi onobunikazi obubonakalako nommongo wesimo.

Yenza umsebenzi wokusekela ube nokuziphendulela

Ithikithi kulula ukwabela, ukuliqapha nokulivala kunesibawo esifihlwe emtjhini womlayezo.

Yenza umugqa ocacileko

Iimbawo zihlanganiswe njengamathikithi anesigaba, ukuqakatheka kanye nobujamo esikhundleni semilayezo engakahleleki.

Nikela umsebenzi

Amarekhodi womsebenzi kanye nobujamo bomsebenzi atjengisa bona ngubani umnikazi wependulo yethikithi.

Gcina ubufakazi bokuvala

Amathikithi anamathiselwe nomlando kusiza amathimu ukuzwisisa ukuthi yini eyacelwa, yatjhugululwa begodu yararululwa.

I-Sevisi Desk ihlanganisa isekelo lehhovisi nomsebenzi wephrojekthi

Amathikithi avamise ukutlhoga amafayela asekelako, ama-atikili wolwazi, iinqophiso kanye nommongo wokuthintana.

Opena apa shi kwathela moondjila dhoilonga yeprojeke

Sebenzisa i-Service Desk lokha iimbawo zangaphakathi zitlhoga iingaba, izinto eziqakathekileko kanye nobunikazi besisombululo. Ubujamo, izabelo, umlando wezabelo, ukunamathiselwa kanye nokulandelela isisombululo kusiza amathimu wendawo yokusebenza ukuphatha iimbawo zeenkonzo njengamarekhodi ngokulandelelwa okuziphendulelako kunokobana azitjhiye engcocweni nofana emitjhini ye-imeyili. Lokhu kuyasiza ekusekeleni kwangaphakathi okuphindaphindiweko ngombana isibawo ngasinye singakhamba ngesimo esibonakalako begodu sigcine umlando waso wokunamathisela.

Dlulisa iimbawo zendawo yokusebenza ngamathikithi aphendulako.

I-ArchiMesh ihlanganisa i-Service Desk namafayela, ilwazi, iinqophiso, ukukhulumisana kanye nokusebenza kokuphatha iphrojekthi.

Tameka omageelo ga za koondando