Ideskithophu Yesevisi wamathikithi wokusekela wangaphakathi

Dlulisa iimbawo zesevisi yendawo yokusebenza ngamathikithi ahlelekileko anemikhakha, ukuqakatheka, ubujamo, izabelo, umlando wezabelo kanye nama-attachment esikhundleni semilayezo yengcoco engakahleleki.

Amathikithingeembawo zendawo yokusebenza
Imisebenzingomlando
Imenyu yezilungiselelo ze-malungana nokuhlukaniswa kwamathikithi

Umgca wamathikithi weenbawo amathimu angalahlekelwa Ufuna okungaphezu kombukeli? Sebenzisa ihlelo elikhulu lamarekhodi wehlelo elihlelekileko kanye nebhodi le-takt lokuhlela ukukhiqiza kwezinga legumbi.

I-Sevisi Desk igcina amathikithi wendawo yokusebenza ahlelwe ngemikhakha ehlelekileko, izinto eziqakathekileko, ubujamo bamathikithi kanye nobujamo bomsebenzi.

Amathikithi wesevisi yendawo yokusebenza
Iinkoro zamathikithi
Ukulandelela izinto eziqakathekileko
Ubujamo bamathikithi
Amarekhodi womnikeli
Umlando womsebenzi kanye namalanga wamambala
Amathikithi anamathiselwe
Ukulandelela isisombululo

Ukusuka esibaweni ukuya ethikithini elilungisiweko

I-Sevisi Desk inikela amathimu wendawo yokusebenza umugqa obonakalako we-IT, ihhovisi, ukufinyelela, isekelo kanye neembawo zokusebenza.

01

Yenza ithikithi

Thatha isibawo ngesigaba, ukuqakatheka, ubujamo kanye nama-attachment asekelako.

02

Yabela umthwalo

Sebenzisa amarekhodi womsebenzi kanye nobujamo bomsebenzi ukutjengisa bona ngubani onesibopho sesenzo esilandelako.

03

Landelela isisombululo

Gcina amatjhuguluko womsebenzi, ubujamo bethikithi kanye nomlando wesisombululo uhlanganiswe nerekhodi lethikithi elifanako.

Isithombe-skrini sohlu lwamathikithi we-ArchiMesh Service Desk
Imigqa yamathikithi yenza umsebenzi wokusekela indawo yokusebenza ubonakale begodu unikelwe.

I-Sevisi Desk ngokwesimo

Vula amathikithi, hlola imininingwana, buyekeza umlando womsebenzi begodu ulawule amasethingi wamathikithi.

Irhelo lamathikithi we-Sevisi Desk
Umugqa wamathikithi onobunikazi obubonakalako nobujamo. Yamukela

Yenza umsebenzi wokusekela ube nokuziphendulela

Ithikithi kulula ukwabela, ukuliqapha nokuvala ukudlula isibawo esifihlwe emtjhini womlayezo.

Yenza umugqa ocacileko

Iimbawo zihlanganiswe njengamathikithi anesigaba, ukuqakatheka kanye nobujamo esikhundleni semilayezo engakahleleki.

Nikela umsebenzi

Amarekhodi womsebenzi kanye nobujamo bomsebenzi atjengisa bona ngubani umnikazi wependulo yethikithi.

Gcina ubufakazi bokuvala

Amathikithi anamathiselwe nomlando kusiza amathimu ukuzwisisa ukuthi yini eyacelwa, yatjhugululwa begodu yararululwa.

I-Sevisi Desk ihlanganisa isekelo le-ofisi nomsebenzi wephrojekthi Yenza umugqa ocacileko

Amathikithi avamise ukutlhoga amafayela asekelako, ama-atikili wolwazi, iinqophiso kanye nommongo wokuthintana.

Lapha lokhu kungena khona ekugelezeni komsebenzi wephrojekthi

Sebenzisa i-Service Desk lokha iimbawo zangaphakathi zitlhoga iingaba, izinto eziqakathekileko kanye nobunikazi besisombululo. Ubujamo, izabelo, umlando wezabelo, ukunamathiselwa kanye nokulandelela isisombululo kusiza amathimu wendawo yokusebenza ukuphatha iimbawo zeenkonzo njengamarekhodi ngokulandelelwa okuziphendulelako kunokobana azitjhiye engcocweni nofana emitjhini ye-imeyili. Lokhu kuyasiza ekusekeleni kwangaphakathi okuphindaphindiweko ngombana isibawo ngasinye singakhamba ngesimo esibonakalako begodu sigcine umlando waso wokunamathisela.

Dlulisa iimbawo zendawo yokusebenza ngamathikithi aphendulako.

I-ArchiMesh ihlanganisa i-Service Desk namafayela, ilwazi, amadayirekthari, ukukhulumisana nokulawulwa kwephrojekthi.

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