Standardize support categories
Categories, priorities, statuses and assignment statuses are configurable settings in the shared ticketing module.
ArchiMesh Ticket System for support workflows
Handle support requests with ticket records, category, priority, status, assignments, messages, attachments, read receipts and assignment history.
Ticketsworkspace and support
Messagesthreaded by ticket
Historyassignments and reads
Feature functions
Ticketing built from real support records
The shared ticketing module supports workspace support tickets and ArchiMesh support tickets with matching assignment, message, attachment and read-receipt structures.
Ticket subject and description
Category, priority and status settings
Current assignee and assignment status
Assignment history modal
Ticket messages
Message and ticket attachments
Read receipts
Resolved and closed timestamps
Workflow
From support request to resolution history
Ticketing keeps the request, conversation, attachments and assignment changes together so support work has a traceable record.
01
Create the ticket
Capture subject, description, category, priority and initial status.
02
Assign and discuss
Track current assignee, assignment status, comments and message thread entries.
03
Resolve with evidence
Store attachments, read receipts, assignment history and resolved or closed timestamps.
Ticket records keep request details, assignment status, messages and attachments in one support workflow.
Screenshots
Ticket system in context
Use ticket lists, detail views and assignment history to follow support requests through resolution.
Support ticket table and status context.
Project value
Why support requests need a ticket record
Ticket records make support work traceable without spreading decisions across chat messages and informal notes.
Track ownership
Current assignee and assignment history keep responsibility visible.
Preserve support evidence
Messages, attachments, read receipts and close timestamps preserve the support trail.
Connected ArchiMesh modules
Support belongs with service and knowledge workflows
Ticketing complements the Service Desk, Knowledge Base, File Sharing and project communication modules.
Give support requests a traceable lifecycle.
ArchiMesh connects ticket records with categories, assignments, messages, attachments, read receipts and resolution history.
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