Create a clear queue
Requests are grouped as tickets with category, priority and status instead of informal one-off messages.
Service Desk for internal support tickets
Route workspace service requests through structured tickets with categories, priority, status, assignments, assignment history and attachments instead of informal chat messages.
Ticketsfor workspace requests
Assignmentswith history
Settingsfor ticket taxonomy
Feature functions
A ticket queue for the requests teams otherwise lose
The shared ticketing code supports Service Desk tickets with configurable categories, priorities, statuses and assignment statuses.
Workspace service tickets
Ticket categories
Priority tracking
Ticket statuses
Assignee records
Assignment history
Ticket attachments
Resolution tracking
Workflow
From request to resolved ticket
Service Desk gives workspace teams a visible queue for IT, office, access, support and operational requests.
01
Create the ticket
Capture the request with category, priority, status and supporting attachments.
02
Assign responsibility
Use assignment records and assignment statuses to show who is responsible for the next action.
03
Track the resolution
Keep assignment changes, ticket status and resolution history tied to the same ticket record.
Ticket queues make workspace support work visible and assignable.
Screenshots
Service Desk in context
Open tickets, inspect detail, review assignment history and manage ticket settings.
Ticket queue with visible ownership and status context.
Project value
Make support work accountable
A ticket is easier to assign, monitor and close than a request buried in a message thread.
Assign the work
Assignment records and assignment statuses show who owns the ticket response.
Keep closure evidence
Ticket attachments and history help teams understand what was requested, changed and resolved.
Connected ArchiMesh modules
Service Desk connects office support with project work
Tickets often need supporting files, knowledge articles, directories and communication context.
Route workspace requests through accountable tickets.
ArchiMesh combines Service Desk with files, knowledge, directories, communication and project management workflows.
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